The Indexer: The International Journal of Indexing

Publishing and outsourcing: perspectives in 2019

The Indexer: The International Journal of Indexing (2019), 37, (4), 297–316.

Abstract

Having been involved in publishing for over 25 years, the author has been fortunate to have worked on both the publishing (product) and the outsourcing (service) sides. Recent experience in publishing-training organizations has provided an opportunity to reflect on some of the major developments in our industry: new business models and technologies, digital transition, business transformation, roles evolving or disappearing, job titles which don’t resonate with the past, and increased outsourcing. Research carried out during 2018–19 has shown that outsourcing is one of the biggest challenges in publishing today: it is growing in scale but it is becoming more complex to manage and requiring a new set of skills. This article explores three aspects of outsourcing in publishing, all of which affect indexers to a greater or lesser extent: (1) the growing complexity and challenges, (2) developments at the vendor place, and (3) the implications for the freelancer community. It focuses on publishing outsourcing in India since India continues to take the biggest share of the global outsourcing industry.

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References

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Anthony, S. D. (2011) The little black book of innovation. Cambridge, MA: Harvard Business Review Press. Google Scholar

Bhandarker, A. and Singh, P. (2018) ‘Cultural ethos and leadership styles: Indian perspectives’, in S. Western and E.-J. Garcia, Global leadership perspectives: insights and analysis. London: Sage, pp. 99–104. Google Scholar

Bolden, R. and Witzel, M. (2018) ‘United Kingdom: Dis-United Kingdom? Leadership at a crossroads’, in S. Western and E.-J. Garcia, Global leadership perspectives: insights and analysis. London: Sage, pp. 161–9. Google Scholar

Cappelli, P., Singh, H., Singh, J. V. and Useem, M. (2010) ‘Leadership lessons from India’, Harvard Business Review, March. Available at https://hbr.org/2010/03/leadership-lessons-from-india, accessed 18 August 2019. Google Scholar

Gopal, P. (2019) Insurgent empire: anticolonial resistance and British dissent. London and New York: Verso. Google Scholar

Laloux, F. (2014) Reinventing organizations. Belgium: Diateino. Google Scholar

Open University (2019) ‘Bridging the digital divide’ (Jane Dickinson, digital skills lead). Available at http://www.open.ac.uk/business/bridging-the-digital-divide. Google Scholar

Open University Business School (2007) The dynamics of cross-boundary management situations. Buckingham: Open University. Google Scholar

PricewaterhouseCoopers (2008) Outsourcing comes of age: the rise of collaborative partnering. London: PricewaterhouseCoopers. Google Scholar

Publishers Weekly (2018) Digital solutions in India: special report 2018. Publishers Weekly, August. Google Scholar

Publishers Weekly (2019) Digital solutions in India: special report 2019. Publishers Weekly, August. Google Scholar

Younge, G. (2018) ‘Britain’s imperial fantasies have given us Brexit’, The Guardian, 3 February. Available at https://www.theguardian.com/commentisfree/2018/feb/03/imperial-fantasies-brexit-theresa-may, accessed 30 August 2019. Google Scholar

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Author details

Munt, Kathryn