The author describes her first experience of using Index-Manager to create an embedded index in Word for a text heavy on diacritics and Arabic names, which often pose a challenge to the indexer. Particular problems were encountered with entering and searching for entries with diacritics, and also sorting Arabic names. In addition, the loss of the Autocomplete function was a particular annoyance. Although the whole experience was not an unqualified success, it demonstrated the importance of being familiar with the advanced features of the software and the advantages of an ongoing dialogue with the software developers. The article is a companion piece to that by Mischler on the use of DexEmbed, in the June 2019 issue of this journal.